If my phone company messes up, they credit my account.
If my broker messes up, they give me free trade credits. Semi-admit they funked up, then nothing else. Everytime I point out a Steam funkup to them that leads to issues on my end, they do one thing. Their error has essentially made you penniless until they resolve it. Even if your bank waives the overdraft fees, TELL Steam to make the error correct. We want to help and it makes our day better when we can.Ĭraziness, hopefully they fix it for you in a timely manner, as opposed to their usual week plus.Īnd whatever you do, BADGER them for a means to make the situation right. I know people don't like banks sometimes but most employees are like me. By the end she was still shaken but was also happy she'd not lost any money and that it'd been caught in time, and that we'd quickly reset and protected anything that was compromised. Reassured her about that, as no money had left her account, got her online banking reset so they couldn't use any details, her card was fine as she'd never given them details, and she was going to call the police(her son in law was a policeman) and the phone company they'd imitated also. When I had a look, they'd actually transferred the money from her savings account, which was obvious when you're not panicking, but at the time she was panicked by the fraudster. Told her she'd need to go withdraw it in branch and send it back. They then told her she'd been overpaid and the employee would lose her job because she'd transferred £6200 in, not £200. Had a little old lady who had been visited by people claiming to be from her phone provider, then asked her to log into her online banking so they could refund her some money for a mistake they'd made.
One of the things which makes me happy as a bank employee is being able to reassure customers who are a bit freaked about fraud stuff. I hope I did not slander steam in any way with this post. THIS DOES NOT SEEM TO HAVE BEEN STEAMS FAULT. Thanks everyone for the kind words and advice. Doesn't seem like it was on Steams end (Sorry steam I still love you). So something got messed up with the process and it kept just cycling through the Pre-Authorized which is why is kept going through.
Update#5 Also this entire thing went down in like an hour maybe 1.5 hours max
Update#4 Screenshot of the charge that keeps on cycling through over and over again I have been at -$93,026.73 for at least 10 minutes now. Update#3 It seems my account has finally been locked down. I need to get this resolved quick as each charge that overdraws has a $31.00 overdraw fee which puts me way over -$100K.Īlso anyone else ever have anything like this happen to them? She also said that Shazam only shows the initial purchase so this is definitely on steams end. The lady at my bank says it just keeps cycling through authorizing and pre-authorizing the purchase.
I submitted a ticket but I am freaking out.
I am now starting to agree with everyone and this was quite funny looking at it now.Īnyone know how to contact steam to get the fastest response? I would've fought that shit if they tried to hit me with that. I am going to be looking into the banks that are around me now as I have moved 2+ hours away from home and I just haven't gotten around to changing banks.Īlso no overdraft fees. I don't really have any answers as of now but it was definitely on my banks end. I hope this post kind of gave every a good example as to why they should not use their debit cards online because I think I lost a few weeks of my life over the anxiety and stress this caused hahaįINAL UPDATE: So no one gets mad at steam reading this. I would like to thank the steam moderators that reacted to quickly to my post even though this issue was not on their end. I am definitely going to be using my credit card for all online purchases from here on out though. And I know from working in the IT field that sometimes your monitoring just won't catch stuff so I do not think I am going to just drop them completely as of now. They all said they don't know how I didn't completely flip shit on them. None of the local banking staff know what happened that could of caused this. Next Day update: So I just spoke with my bank and it was just a really weird fluke thing.